CANSTAR Guide: Landlord Insurance

What should you look for in a landlord insurance policy? CANSTAR’s industry insights into investment property ownership and case studies on the needs of landlords.

Taking on an investment property is a huge responsibility, not least because it involves trusting another person to take care of your property. You must be familiar with state, local and federal laws and regulations governing what you need to do in the landlord-tenant relationship.

It means being willing to be available 24/7 for your tenants in the event of an emergency. You may have to make repairs urgently and you definitely need to maintain your property regularly. That may mean consulting with and hiring professionals such as plumbers, lawyers and accountants.

Then there are the risks involved in renting out an investment property – which is where landlord insurance comes in handy. The majority of tenants are decent people who will pay their rent on time every month and treat your property as if it were their own, but there is always a risk that a bad apple could move in and leave you out of pocket.

What is landlord insurance?

Landlord insurance covers several must-haves for investment property owners that are not covered by other types of home and contents insurance policies:

  • Theft or burglary by tenants or their guests
  • Malicious damage or vandalism by tenants or their guests
  • Loss of rent due to tenant default
  • Legal expenses required to evict a tenant

A good quality landlord insurance policy protects you against a number of things that other home and contents insurance policies do not cover. And the good news is that because it is an investment expense, your policy premium is tax deductible.

There are also policies available to cover short-term rental landlords who use sites like Airbnb, Stayz and to rent out a room in their own home, or a granny flat attached to their property. If home owners aren’t covered and a renter or guest damages their property, they can face paying for expensive repairs on their own. Even worse, they could face expensive public liability claims if a renter is injured while staying on their property – which could amount to hundreds of thousands of dollars.

There are a few different options for short-term rental landlord insurance, including Airbnb’s Host Protection Insurance program, and ShareCover home and contents policies for short-term rentals available from IAG and NRMA.


Compare Landlord Insurance with CANSTAR

What to look for in a landlord insurance policy

There are a few things it is crucial to check when purchasing landlord insurance – the terms and conditions, what is and isn’t covered, and the excess that applies if you make a claim. These elements are often very different from policy to policy, so shopping around on the CANSTAR website and reading the product disclosure statements (PDS) for each policy is important.

Cost of landlord insurance

Price is obviously important because you don’t want your insurance premiums taking a large slice from your rental income. There is a wide range in what you can pay for landlord insurance, so it pays to shop around.

Having said that, you often get what you pay for so you shouldn’t assume that the cheapest insurance policy will provide the best value for money. You can avoid being caught out with a nasty surprise at claim time by looking carefully at both the price and what the provider is willing to cover.

Thankfully, landlord insurance is not prohibitively expensive. For example, our 2016 star ratings have found that those renting out a Sydney unit were only paying 1.5% of their rental income on insurance.

The cost of landlord insurance varies between the states and territories, and also varies by the risk associated with your property’s postcode. Insurers base their prices on factors such as the risk of rental default in an area, the risk of damage by tenants in an area, and the risk of natural disaster in an area.

Inclusions and exclusions of landlord insurance

Beyond the essential inclusions, there are plenty of other features and inclusions you can look for in a policy. CANSTAR researches and rates policies for the following features and inclusions:

  • Does the policy have a weekly rent limit?
  • Accidental damage or damage caused by natural disasters and storms
  • Theft or burglary caused by tenant
  • Malicious damage caused by tenant to building and/or contents
  • Damage caused by tenant’s pet
  • Public liability cover for injury to someone visiting your investment property
  • Rent loss due to insured events, prevention of access, rental default by tenant, death of sole tenant, damage caused by tenant, theft by tenant, tenants obtaining a financial hardship order, absconding tenants, tenant’s failure to give vacant possession, or tenant eviction by court order
  • Re-letting expenses after a claim on rental loss
  • Removal of tenant’s goods after a claim on rental loss
  • Change of locks after a claim on rental loss
  • Legal costs such as representation fees, related to tenant eviction by court order or claim for rental loss
  • Cover for professional tax audit fees

Case Study

Canstar guide to landlord insurance and Case Study

Ashleigh has an investment property in Geelong and is about to switch tenants. She had some trouble with her last tenant’s dog and her landlord insurance policy didn’t cover damage caused by pets. Her new tenant’s bearded dragon pet seems fine so far, but she’s still keen to switch policies just in case.

A policy with cover for damage caused by pets and damage caused by guests of a tenant would be a good fit for Ashleigh’s situation. Ashleigh also uses the CANSTAR website to check for policies that allow her to make a claim online, because between work, kids, and a day of community volunteering, her life is fairly busy already.

CANSTAR’s 2016 star ratings found that national winner Allianz provided outstanding value for landlords across the country, including a particularly impressive offering in Victoria. As Ashleigh’s investment property is located in Victoria, she puts Terri Scheer on her shortlist to check out.

Ashleigh has also been considering renting out the granny flat extension on her property as a short-term rental on Airbnb. She would do well to look into the inclusions and price of the different landlord insurance options for short-term rentals when choosing a rental website.


Compare Landlord Insurance with CANSTAR

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